Unfair billing

I’m disappointed with the way Fibre Stream has handled my account and billing issue. My service was paused during a certain period, yet I was still charged the full subscription amount as if I had been receiving the service. I raised this concern with their support team, and while they acknowledged the matter and said it was escalated to their finance manager, I have not received any meaningful resolution.

I fully understand that non-payment may result in disconnection and reconnection fees, but charging for a service that was not available is unfair and unreasonable. I have tried to resolve this directly with Fibre Stream through several emails, but the issue remains unresolved, and communication has been slow and inconsistent.

I’m hoping this public review encourages Fibre Stream to address this matter fairly and with better customer service going forward.