Terrible service provider. No internet connectivity. The support team there can't even help. What am I actually even paying for????

I have not had internet access THE ENTIRE DAY!! My internet connection is generally weak and today I'm unable to work at all, losing me money! I've also depleted all my minutes, calling your support team back and forth who are also down and have no eta. This is ridiculous. What am I actually paying for??? You need to deduct today, pro-rata off my invoice at the end of the month and if I don't have internet connection by 15:30pm, I will be taking this further! Word to the wise, DO NOT get Fibrestream, they're worse than RAIN!