terrible service

sent them an email on the 30th August to terminate services. They then only reply to me on the second of September that we have to fill in a cancellation form,so this back and forth process cost me another two days.I then receive an e mail that i am liable for the month of October as my cancellation was only processed on the 5 of September of no fault of my own.

As the service goes at least once a week you loose signal cause "power is down at the high site "what ever that means