Terrible customer service, Terrible billing process, Little to no customer appreciation...

Every month - I get invoiced on the 20th, and expected to pay the same day. Every month - I state I am paid on the 28th and ask for a later invoice date. Every month - this is ignored. If my payment isnt in on time for their incorrect invoice date - I am expected to pay R150 for this. I also cannot leave them on debit order since with zero understanding for their clients they will at random move the already too soon billing date even sooner....

Their support is also frustrating - it took me about 6 months to get them to stop blocking outbound SSH access which I need for work... and even so - it seems to get blocked at random - and I need to start the painful support process again - getting condescending people telling me I need to reboot my router even after explaining this is a recurring issue on their side. (in other words - just get me off the phone instead of actual troubleshooting).

When their access works - it works well.... just painful trying to pay for it every month, and painful when there are problems...