Stay away from Fibrestream. Ruddy *********** support team.

If I could give negative stars, I would. When I signed up with fibrestream in Feb, I wasn't able to connect to the internet. It took them a week to get the issue resolved. That's a week of being unable to work. They kept on saying there is an old line connected at my address. How the hell was that possible when I installed the fibre myself? There was no line when I moved in. I do want to say thank you to the two ladies who actually helped, eventually. Everything was great for the rest of Feb. Great speed, no connection issues. Fast foward to March... Issue started as a latency issue. Then before you know it, I can't connect anymore. It's been 10 days now and they haven't resolved my issue. No network access every time I try to connect. They just keep sending useless emails telling me they are investigating the issue. I was literally told I wouldn't get helped unless I did a traceroute and sent them the results. I told them I couldn't do it due to lack of connectivity and was told that I wouldn't get help in that case. What ISP expects the customer to do the job for them? And if vumatel won't help me without me doing a traceroute, why did they help me the first time? I got in contact with my company's tech support and got all the troubleshooting done as it's impossible for me to do it myself but still nothing. All my devices connect exceptionally well to both my neighbours' wifis but I can't connect to mine. Ethernet doesn't work either. They keep trying to shift the blame to me. I expressed to one of the agents (the robot they call Liz) that I am using my mobile data to communicate with them. I then got a response telling me that they have it on record that I'm unable to connect to my mobile data so the issue is with my phone and not them. What utter hogwash!!! They don't read detailed explanations. They skim emails to respond, not to understand. Completely useless. I have asked them to call me instead of responding via email but no one calls. When you attempt to call them, all you get is "you are in position one on the que" but you never get through. Do yourself a favor and go for a reputable ISP. These people will completely waste your time and drain your energy. Their customer service agents don't know what the hell they are doing. If I didn't have a nice neighbour, I wouldn't have been able to work for yet another week. So yeah...I'm paying R1199 for a fibre line yet I have to use my neighbour's wifi to work for a week and a half and I'm still waiting for the issue to be resolved. It took them a week to finally escalate the issue to vumatel. Do the math and save yourself this unnecessary stress and trouble that will get you nowhere.