SKYFIBRE ********* AND NO COMMINICATION

We were forced to move to Fibrestream after Skyfi moved all of their fibre clients over. During the change-over, my internet was dropped. I put in a cancellation notice immediately. During that time I have probably made around 20 calls to various departments, sent emails, I even went into the offices. The only feedback they were happy to give me was that they hadn't received my cancellation notice. I resent two more times. However, I have evidence that I DID attach the file and that they even received it. In addition they charged me an inflated closing amount. I have been without internet for a month, and cannot even change my ISP until they close me out. This company in my opinion is ********* and lack the s****s to communicate effectively with their clients (except when they want your money).