SHOCKING SERVICE AND ATTITUDE!

Installation was paid for on 16 March 2018, connection could not be made the first time, and we were told that the "Rocket dish" would be the only way and connection would be guaranteed. Approximately one month after payment of R5244 was made, no connection could be made. A couple of weeks on and another dish brought for Installation,and yet still no connection. I was told to send an email requesting cancellation,which I did. Three weeks later,when contacting them I was told I had to get their cancellation request form, which is not available on their website. I requested to be emailed to me,waited two weeks and eventually had to request it again via telephone. Once received I completed the form. To date we have had no feedback to our queries of the Refund, no calls are being returned. Please, if connection is not made first time DO NOT PAY THE ADDITIONAL COST! Shocking service to say the least. We are currently handling this through an attorney.