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I contacted Fibrestream to install for me a fiber line, I do have a router from another service provider. I called several times and I was just told by accounts they received my payment of X amount and that activations will call me back which never happened. They also informed me that I need another router which the sales rep never informed me about. You can email yourself sick and call Fibrestream you receive no service from them at all. The sales rep ignore all our calls, we made so many calls and a huge number of Emails sent to the sales rep and accounts no one rep****. The calls made to the office was bad the lady at reception said we should rather speak to cancelations and the rep promised a 100% refund if they fail to render the service no matter what no fine print on long novels....... now that we want our money back because no one responds reception transfer our calls to a voice message answer system so seems like we been ****med. Be warned these are smart ass *********