Reputational Damage to MetroFibre - Cut the Umbilical Cord with Firestream!!!!

What an arrogant bunch of people this company has. I recently had a very unpleasant exchange with the Accounts department who do not even have the decency to state who you are dealing with but i guess then you can insult your customer as much as you like and make allegations and point fingers to your hearts content.

Representing a Body Corporate who has a service with these clowns that was entered into by the Managing Agent who was recently fired for poor service execution, i tried to get information of the service we are paying for only to get the whole "You never told us the MA had changed and You are responsible for X and Y and we (Firestream) tried to get hold of the MA for 5 months but NEVER thought to reach out to the Trustees.

How do we do business in South Africa? In this current BAD economic climate where we should be looking after our income stream but rather feel it is a good business practice to alienate of client base.

I hope anybody reading this thinks twice before using this company who clearly are about collecting money and not service delivery or customer care at all. It is such a pity MetroFibre lists them as an ISP that you can use, they should be removed because they are not just damaging their own reputation but that of MetroFibre as well.