POOR SERVICE PROVIDER

This has to be one of the worst service providers, they'll blame their downtimes on Vumatel, forgetting Vumatel sends an SMS to notify customers on their network of expected network issues. They also forget neighbors talk and when I'm down my neighbor who uses a different ISP is up and operational, they too use Vumatel infrastructure. I have been stuck in a 36 month contract, my fault for believing fiber would not have as bad a service as ADSL but with Fibrestream it's downtime after down time on fiberline, paid on time each month late payments early in contract were due to their erratic debit order dates, moved to monthly stop order payments. Initially Skyfi at one point, cancelling of this contract, with 6 months left on it, will cost me R5000. it's a joke. One can compare then to Eskom I reset my Wall unit (CPE) I think it's called and router at least once weekly to resync the connection. Come the end of each month full installment is expected no credit for the downtimes experienced, free money for 90% of service. I lose money when I have these downtimes, I have to travel to the office as I mostly work from home, that's an additional cost. This is aside from the financially driven objectives I take up on personal capacity which require constant internet connectivity. I have asked for a report providing insight on how often I have these downtimes over the last 6 months and nothing has been provided, not even the easily attainable usage report they suggested over my request has been made available. I can't shake the feel that the business operates as though it's new startup with limited resources in finding their way around how customers should stay informed.