Poor service from support staff

Absolutely awful service received from the weekend support staff! I phoned in on 24 seperate occasions to get feedback, got four different excuses as to why we have no internet for more than 30 hours and counting! Can't speak to the technician on site to get clear answers, support always say they are waiting for feedback from onsite tech and don't have straight answers. Sunday morning spoke to Mark Tomson, clearly not in the mood to speak to me and after he was pushed into a corner with all my questions he put the phone down. Absurd that support staff is just there to answer the phones will no direct solutions.