POOR SERVICE ( CLA018 )

Good day all

From a personal experience I wouldn't advice anyone to take a contract or look for service services from Fibrestream as a Service provider for your home internet.Had a 24 moth contract with and left with only 4 months to go.Since last month I would have days without connection and when I call their support staff they always tell different stories about technicians going on site to fix the problem.This is one email just for you to see the kind of business Fibrestream is hence I wouldn't recommend it to anyone who is looking for home internet rather try other services providers.

This email was sent on 25/05/2022 after days without internet and calling support and everytime I call I'm told the technician going on site including a days where I called more than 5 times in the evening yet the technician is still going on site since from the morning.

"Good day

I'm giving Fibrestream 30 days notice effective from today in canceling the contract I have with you.Fibrestrean is failing to provide the service I pay for as per the contract.Fibrestream is lawfully in bridge of its own contract taking into account the contracts ends in October 2022.

The level of poor service I receive is not what I signed up for.I pay my premium on a monthly basis never skipped or paid late yet I constantly get poor service.The past couple of months I been having problems with the internet connection and everytime I call support I'm told different stories by the staff working there.You can check the calls logged under account CLA018 in the past 3 months.Either connection or low speed.

In the past 48 hours I don't have connection and if there is one then speed is poor.Been speaking to different support staff today and they are all telling me different new stories every time I call support.

At 10:29 25/05/2022 I called and was told a technician is on site fixing the problem with low speed and was assured it will be sorted before end of business today.

At 15:49 i received a call telling me connection is back and the speed is sorted which was a lie and at 16:00 I was told connection speed will be restored within an hour and that never materialized,At 19:00 I was told they will get back to me which they never did and at 21:00 Delean tells me a technician is only being dispatched on site now.REALLY!!!!!!!

I'm sick and tired of your service and will give you 7 working days to respond failure in which this will be all over social media platforms and expose Fibrestream for the ***** it is.

You can't take people for a ride and sign up for 24 months contracts knowing very well your unable to provide a stable connection throughout the term yet you want the full amount agreed upon on the inception of the contract on a monthly basis.That is **************** and is not acceptable since you cannot provide fair service from your side.

Looking forward to your response"