Poor service

Took the contact with fibrestream they promised to install it in 7 days and they never did they didnt even bother contacting me that they are delaying.

Now I've opted for another fibre and cancelling since they've failed to deliver and they are costing me, they want to charge me R1220 while they are the one who caused the cancelation.

Their service is very poor need my money back they failed to deliver on specific time and costing me have to buy kids data, paid Netflix for nothing since can't use it.