Poor product and ISP service

Will not recommend this provider to keep it brief as there has been too many incidences in a nutshell ISP download speed very poor and no signal for hours on end. Reply from Fibrestream our GURUS ARE LOOKING INTO IT.

We where told yesterday that they will send a technician out because they convinced the problem is on our side and we must pay the technician on site R750 call out. We queried this as 2 weeks ago a technician was here on site and could not find a fault on our side. We also queried if no fault is found kn our side what happens about the call out fee. We where told regardless of the outcome we would have to pay the R750.

We've been sitting for a month with our line dropping for hours on end. Fibrestream still expects payment yet service is not delivered.

No technical manager to talk to so you are stuck with a support person that is unable to assist.

From reading all the other complaints this is not an isolated incident but rather a manifested culture of this business. Fibrestream do not report back on these complaints via hello peter so they probably not subscribed. I have complained on their Facebook page as well and no reply.