Poor Internet Connection

The connection keeps disconnecting, I can't upload and download. Every weekend the internet goes and no one to contact. CUSTOMER SERVICE IS VERY POOR, TECHNICAL SUPPORT IS BEYOND POOR. THEY ONLY KNOW A CUSTOMER DURING SIGN UP.

Please urgently advise what is my download and Upload speed on the package I'm on.

R399

I WANT TO CONFIRM SOMETHING THAT WAS NOT ADVISED TO ME.

PLEASE URGENTLY ASSIST. CELL ‪08146****5‬ EMAIL is ***

Regards Unhappy Client