Poor customer service

I joined fibrestream years ago when the owner Wesley still came to my property to fix the installation. Then I think he was aware that every client counts but in the last year it's become almost impossible to deal with them. Today I discover they change the payment date to suit them which I'm sure is not legal and should you not make payment by the last working day of the month they just switch off your service, no warning no notice nothing. I've read similar complaints about payment dates here and see perhaps it's their poor cash flow which has become the clients responsibility. This was a good company with easy service but now also has constant wi fi issues, the system is on and off all the time. One thing I'm certain of is that they neither care about the client nor understand customer service.