Poor customer service

On the 21st of November 2023 I payed for WiFi and I was told it takes 3-7 days for installation to take place, everything done through the telephone even thought I was ****med because I kept asking for feedback with no response. Only came on the 28th of December and told me they don't have man power to work, my appointment was scheduled for today 13 January at 9am..only to be called at 8:15 to reschedule.. Why are they toying with me, I cancelled my plan for them to cancel 45 min before work can resume.. Is this what am going to be dealing with once network is installed, am so irritated