PET 109 CHARGED FOR SOMETHING NOT USED

Hi there I leave in Sharpeville and we did not have wifi for 5 to 10 days. We tried to call in and their lines were put on voicemail. We then recieved an sms stating that they are aware of the outage in the Sharpeville area and they are trying to solve it. I got billed the full amount whereas I did not have their connection for the duration of 31 days. I called in their accounts department and I spoke to one lady who said it's in our contract that we signed. I then asked to speak to someone in charge and she said she is the one in charge and unfortunately it is what is. Where is customer service there, why should I pay for something I didn't utilize. They know how many people were affected, why can't they pro-rata us. I sent an email and they didn't respond. I called in and I get told, oh no, unfortunately the contract clearly states that even if you don't have coverage you have to pay.l????I asked a question... "How do I pay for something I did not use" & the response was just bazzaire. I will take this matter beyond this platform. THIS IS REAP OFF