PATHETIC SERVICE NOT GETTING WHAT YOU PAY FOR !!

I am beyond frustrated with fibrestream.

We have 2 accounts my sister in law (monthly contract) and I ( a year contract) with fibrestream and I am very disappointed in the service we have received and all the excuses that has been provided since August 2020.

We took out the wifi around August we always need to pay upfront and the wifi is most of the time off as there is always something wrong with the tower or a technician needs to be called out which alone is R750 on it's own.

Our wifi has been off since Saturday 28/12/2020 up until yesterday1/12/2020 it came back on line and went off again we called and a consultant said that the high tower were connected to is on she is not sure why its off its being escalated here we are today our wifi is still offline now its something faulty again with the high tower when I called in this afternoon. As I am working remotely with my twins born in April it has caused a lot of frustration with my company where I had discussions and warnings due to my connections as I work in the medical field and clients can get hold of me as I can't afford to pay R1200.00 for the wifi each month and to buy extra data and airtime.

Since we have been with them my sister in law's equipment fell of the roof x2 and last night was the 3rd time it happened we called and made a booking for a technician to come and fix it today as we called in today we were told they didn't book any technician for the equipment to be fixed(we advise them that no payment will be made as this is not our fault that this keeps on happening as they are using fisher plugs to keep the pole and dish together where we have advised the technicians to use rollbolts) This is really *** service and I am beyond ****ed with fibrestream. I would not even recommend it to anybody!!