Pathetic service

I am disappointed and disgusted at the service received by the consultant at fibre stream, I have had no connect since last year December 2022 and yet I paid for the service all you get is that it's the loadshedding and they will send a technician out, now February and I still have no connection, I reversed my debit order and Shaylee the consultant who was assisting was not helpful at all just kept telling me I'm liable to pay or my line will not be reconnected, when asking for assistance I get told they migrating as to why no one can help me but they want my money, how convenient.