Pathetic service

My 100mg fibre was down from 3rd/03/2020 & is still down to date 10th/03/2020. I have logged a ticket with them & called several time everyday only to hold without any response. You can only get hold of them after 6pm & they said the fault is with SADV although the boradband & service light was on. I phoned SADV & logged a ticket with them, SADV immediately responded & sent a tech out to test it. They found no fault on their side. FIbrestream still hasn't sorted the problem. They then want to charge me R700 to send a tech yet the fault is with Fibrestream. All they do is ask you to switch your router off & try to connect again. Your service is the worst ever. I am very disapointed with Fibrestream