ED
Eugene D
1 reviews | Active since Jan 2018
10 Jul 2018, 10:58
Not refunding money when they cannot provide the service!
On 13th of April 2018 I paid the installation fee. Fibrestream came out twice to do the installation, but unfortunately they could not get a signal strong enough. Since then I am trying to get my refund, they don't reply to emails or return calls with any feedback. When I do call, they refer me to email them without any response. After almost three months I had to assign an attorney and are taking them to court to do the refund of the almost R5k I deposited into their account.
Would I recommend them - Not at all!!! You won't get your money back should they not be able to supply the service.
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Eugene D's updateReviewer Update
05 Aug 2018, 21:05I called Fibrestream after the post as well as the attorney letter. They investigated the situation and got back to me the same day, as well as the morning after.
They were committed to get my internet up and running and apologised about the whole situation.
They were in contact with me more often and also came out a few times to try to get a good signal. After a few adjustments and changes after the initial installation a few weeks ago they managed to get the promised internet access.
To be honest, I am not sure why we had to go the route of attorney's and this post, but Fibrestream managed the whole installation and situation much better since and kept to their word since. I am happy with the service provided.
ED
Eugene D's update05 Aug 2018, 21:05
Reviewer Update
I called Fibrestream after the post as well as the attorney letter. They investigated the situation and got back to me the same day, as well as the morning after.
They were committed to get my internet up and running and apologised about the whole situation.
They were in contact with me more often and also came out a few times to try to get a good signal. After a few adjustments and changes after the initial installation a few weeks ago they managed to get the promised internet access.
To be honest, I am not sure why we had to go the route of attorney's and this post, but Fibrestream managed the whole installation and situation much better since and kept to their word since. I am happy with the service provided.