No Feedback

Our struggle with Fibrestream as a service provider started in February of this year. This is when we first communicated that we will be moving and requested that our line is moved by the 1st of April. We received the documentation and invoice, I made a call to Fibrestream asking if we can pay the R1999 and then the debit order will run as per usual on the 1st. I was told that that would be 100% correct so I went ahead and we paid the R1999 migration fee. Come 1st of April, no feedback from Fibrestream and also no Debit order runs. Numerous phone calls later we get told by Natalie -Operations Manager, Vumatel has a problem with their Portal our migration cannot be logged, Accounts, says No our debit order did not go off because we are in credit. Becky Accounts Manager - admitted that the R1999 was then used as “credit” but it is in actual fact the migration fee. No debit order will run till installation takes place then we will be billed pro rata. - Please see Becky’s email below: _________________________________________ On Wed, Apr 7, 2021 at 1:38 PM Becky Sargent <***> wrote: Good day, Please note that as per our telephonic conversation, we note that you have paid R1999.00 for your migration. As soon as we are able to place the migration order we shall continue to do so and once it has been completed we shall then Pro rata your account and send you through a statement where we will arrange for an EFT payment or if you would like to pay it EFT for the balance of the account. Have a lovely day further Kind Regards ____________________________ PLEASE note that this was not all sorted in one phone call, neither did anyone provide a service and phone me back. I had to phone every time, and get put on hold till the phone call drops just to have to phone back and get put through from one department to the next. No feedback! Fast forward to this month receive and invoice that we are in credit – YES!!! As suspected Our MIGRATION FEE is being used for MONTH 2 subscription without service from Fibrestream. So Monday 19 April 2021, we receive a phone call, fibre is no longer an option- (please keep in mind this is what we signed up for). And also the word Fibre is in their name FIBREstream And it is suggested that we go wireless for the same amount of money but less speed!!! And we get told Vumatel’s portal is still out of order. We spoke to Vumatel, there is no problem with the portal. They are in breach of contract by not being able to supply what I signed up for and not being transparent and honest with their clients. I requested that they cancel my service (not that there is any) and pay back the migration fee as soon as possible. I have had no feedback from Fibrestream as yet. I would not recommend Fibrestream to anyone.