No Customer Service nor Support from FIbrestream

PLEASE CAN SOME-ONE EXPLINE TO ME HOW WAS THIS ISSUE RESOLVED AND CLOSED WHEN I AM STILL NOT RECEIVING 01GBPS SPEED. I HAVE BEEN PAYING FOR A SERVISE WHICH I AM NOT RECEIVENG SINCE FEBRUARY 2020. IT IS FINE TO TAKE MY MONEY EVERY MONTH BUT VERY, VERY DIFFICULT TO PROVIDE CUSTOMER SERVICE. The issue with my line speed has NOT BEEN RESOLVED SINCE FEBRUARY 2021. I upgraded to a 1GBPS line with Damion in January 2021.