No customer care

We've been struggling with connectivity since Friday,4 days now. Fibtestream does not seem to care,they do not even send communique to their customers to advise what the issue is and time frames of when this issue will be sorted. The only communique you get is when they send you an invoice for payment. I've been promised that the manager will contact me,I'm still waiting. I had to drive to the office because I can't work from,who's going to pay for my petrol