More offline than online wireless

I have been with Fibrestream for a few month and in the beginning their internet speeds were great, but not for long. I'm using a 20Mbps wireless internet, but it is down more than its up,

I have logged numerous calls and its always the same story, there is an issue at the highsite. Last call they said its a cable issue, so I investigated and found its the connection from the dish, which I had to redo as they did a poor job with installation.

I went with Fibrestream because they charge a premium price so I expected a premium service as I use it for bussiness and private use.

When the service is up I get between 1 and 6Mbps although I pay for 20Mbps.

Luckily we have Fibre in the area now and will definately look for a different ISP who actually care about keeping their customers connected.