INTERNET SPEED

I have been a Skyfi customer for more than 2 years. In December I upgraded from a 5meg line to a 10meg line. On my 5meg line I used to get speeds of 7.

In December there was also a change of ownership and Skyfi was purchased by Fibrestream. I have paid for 2 month of invoices for a 10meg line but am still getting my old speed of 7 meg.

After many complaints, tickets opened and closed my problem has not been resolved. The call centre agent told me now - just downgrade then back to your 5meg line as he could not help!

The service and attitude is pathetic. I am now looking for another home internet provider as I am paying for the past two months for a service I am not receiving!!!