I have phoned then on saturday(06/01/2024) reporting that my wifi cable was cut off by mistake

I have phoned then on saturday(06/01/2024) reporting that my wifi cable was cut off by mistake.I was told they will send the technitian to come an check the damage then tell me how much will it cost me to fix it.I phoned on monday the 8th of Jan to do follow up and i was told a technitian will come on tuesday..no one came on tuesday. I phoned on wednesday they kept on telling me that my query has been escalated to opperations they will come back to me.No one came back to me.I phoned again on thursday the 11th of Jan,they said a technitian will come on saturday morning(13th of Jan)...it is 14:00 and no one come even after i phoned in the morning to do follow up.I tried to call again but i was holding for 14 minutes until i hang up.i am so ****ed off and they must not debit my money on the 25th