Fibrestream - STAY FAR AWAY!

I was forced to move over to fibrestream, when I received a notification that Skifi was no longer going to exist. As soon as I received this info, I contacted Fibrestream and spoke to there accounts lady to ask if I need to complete any paperwork. All that was asked, was for me to complete a debit order consent form. Completed this form and emailed it back to Fibrestream.

I didnt have Internet for days and after numerous phone calls to Fibrestream support, they could not assist, nor did they even make an effort to return my call. The tech agent was under the impression it my be a vumatel line issue. I called vumatel, and my line was perfectly open. Eventually I continued calling Fibrestream and then the same young man (never a new agent) gave me an instruction to change a backend setting. Within 2mins my internet was restored. This took days to resolve. When I asked him why he never told me this from the start, he rep**** by saying he was only informed of this on the day.

Now, a new issue. I need to complete work at home and book flights and accommodation for my family vacation in 3 days time. NO INTERNET. The Fibrestream website was down. Their support page is not working, "no one" answers their phones, but after numerous attempts I manage to connect to the support page and log my ticket. An hour later a get a call and a young support agent says my account has been terminated, because they never received payment. Like ***... I signed the debit over consent form a month ago. Agent was not helpful and became irritable. Could not handle the call.

I strongly would not recommend this company as an Internet Service Provider. You will not get your monies worth.