Fibrestream / Skyfi worst service provider I have come accross

Fibrestream, formally known as Skyfi in Alberton must be the most useless company I have ever had to deal with.

Their customer service is SHOCKING!

Firstly I pay my subscription every month on time. Have not paid late once! Then they come out to fix our signal, not my fault, and charge me R750.00 call out fee. When I complained to Casey, she told me that they can "Charge what we want". According to the Consumer Protection Act, they cannot charge Unfair, Unreasonable or Unjust prices. I reluctantly paid it as I have family working from home and a daughter in University.

Then I get a "Final Demand" letter for R6587.00, apparently owing since 17 July 2020. I have not missed one payment, EVER! I was furious! I got a lawyer to help me write a letter on 13 August 2020, which I sent to their CEO Michael Robeiro as well as the accounts and support department. For weeks nobody bothered responding, even though I received "Read Reports" so that I know they received it. After about a week, Phumzile from the accounts department called to tell me they had made a mistake on the hand over and that I was off the list for handing over. But nothing about my complaint regarding Casey or the fact that they charge rediculous call out fees!

Today, 07 September, I finally got a written response about the account not being Handed over anymore, but the rest of my complaint has still not been responded to.

This is not the first time I have had issues with them. We once sat for weeks without connection, but they still charged us for the service we did not receive. Only once I complained to the Consumer Protection complaints and logged an official complaint, did the matter get sorted.

I would NEVER recommend this company to ANYONE.