DD
Duncan D

1 reviews | Active since Apr 2009

15 Jun 2019, 08:46

Fibrestream / Ski-fi STAY AWAY!!!

<div>STAY AWAY ( Fibrestream / Sky-fi) The 1st May my fibre line went dead. After begging, pleading, threatening for 6 days, the MD, Wesley called me to explain what the issue is and it should be resolved shortly. He so kindly said he will give me 1 months credit for the 3G data I have to buy. On 26th May, I lost it as it is always someone else's problem and after posting all the issues all over their Facebook page, it was fixed the next day. 27 days without connectivity and having a screaming match with the MD. Also had to fight with accounts to ensure the credit was passed (note that itwas now for lack of service, not for data I had to purchase, which is conveniently now forgotten). Sincw connecting, speeds are slow, but they cannot resolve that. Now guess what, 13 May - no more internet connectivity - and much to my "surprise" - again not their fault. Still down with no hope to cancel the contract as they demand that you then pay the full term. My advice to all people - STAY AWAY!</div>

0
Replies (0)