FIBRESTREAM

I have been connected to fibrestream network 5 days ago and has been offline since the following day. (LOS - "Loss of signal") I reported it the same day (4 days ago)... Since then, I received Zero feedback from Fibrestream unless I phone them..?? When I do get hold and speak to support, they make daily promises but zero delivery or feedback on those promises or action to fix. So, I must do the follow up daily.!!! I am paying for a service I cannot use. Really pathetic …!!! Stay away!!!