FibreStream bad service.

Good Morning HelloPeter, I have a problem with FibreStream they have never given me a better service. All they needed was for me to pay and that was it, even today I haven't heard anything from them except for me to call them and they tell me that they are still busy the Operational Manager is in the meeting, that was since last month from the 2nd. There was no update given to me of when they are coming to install the fibre at my place, but no one came nor given feedback,

now the tell me that they won't even refund me back, while i had no service from them. I have called them several times but no positive feedback from them, now that I have told them that I want my refund, its then they tell me i won't get my money back.

please assist me with this matter as it is not fair to me that they can't give me service not even one connection from them meaning that my money is in the drain. I had rather give the money to charity than be taken just like that.

Your assistant will be highly appreciated.

Thank you for your service. Kabelo Maake