Fibrestream

I paid this company in November for a full month service for December as payment is due in advance. In December I had no service, in fact for the 1st few days absolutely NO RESPONSE as to the reason why I am not having service despite numerous emails that just went into a BIG black hole. As I am working from home and key to my livelihood I then had to make alternative means to enable me to be connected. I then advise them of my cancellation, it was then that all the drama started that they are technically forcing me to stay with them for another month and that I stillowed them money, I had no service for the whole of December which I paid for AND NOW THEY STILL want an additional month fees with no guarantee that the service would be improved. I paid them in advance for a service that I did not receive and will not pay for an additional month too. They have threatened to hand me over and list me they are also now sending me threatening emails for their equipment which I have also on numerous occasions advised them that I did not have as per the contract and emails confirmation that was sent to them. They continuously lack understanding and Kimmy on sending these letters of demand that is not even on a letterhead. I will not recommend this company to anyone, if a customer pays for a service best you make sure you deliver on the service that is to be provided.