FIBRE STREAM - ********** SERVICE - STAY CLEAR!!

I wish you could give this company ZERO stars. I live on the West Coast (Saldanha Bay Municipality Area) and do not know if this company's service is any better elsewhere. But to all on the West Coast, please steer clear from them. If one of their sale's people knock on your door, run for the hills! Since my installation in June 2022, half the websites I try and access through their service won't open and times out. I cannot even access their own website through their service. Since June I have had to run and pay two separate service providers because their service does not function as it should. Every month I pay both Mweb DSL and Fibrestream Fibre. I have an email and phone call chain a mile long and requested cancelation of my service over a month ago. Since then, I have received no confirmation of this request. A couple of mails promising they will fix the problem and one or two phone calls, all on the same day I sent the cancelation request. After that nothing happened, numerous emails and phone calls later and my service is still not cancelled nor fixed. As far as I am concerned Eskom supplies better service than them. To top it all off, when they sign you up they tell you it is a no contract, no obligation service they supply that runs on a month to month basis with a 30 day cancellation period and with free installation and router, but when you try and cancel for a very valid reason such as the above, you get told there is something like a R1,800 cancelation fee (the figure was given to me over the phone and I cannot remember the exact number)