QN
Quintin N

1 reviews | Active since Nov 2019

08 Feb 2024, 11:50

Fibersteam Delivers Good Internet with Exceptional Service!

First and foremost, the speed is great, I have a 50Mbps up-and-down line and I'm getting 70+Mbps up-and-down stable. Fibersteam lives up to its name by delivering fast internet that has transformed my online activities. Whether I'm streaming high-definition content or participating in video calls for work.

One of the standout features of Fibersteam is its customer service. I've had the pleasure of dealing with their support team on a couple of occasions, and each time they were responsive, knowledgeable, and genuinely committed to resolving any issues promptly. I would like to personally thank Justin the Tech who worked tirelessly on the issue and also Natalie(I hope I spelled that correctly, if not I apologize) It's refreshing to know that assistance is just a call away, and they prioritize customer satisfaction. I recently had an issue that my internet was intermitted and very slow and I hammered on Fiberstream support for quite a while but they assured me that the problem is being looked at and that the issue at the end of the day was due to an upstream provider for Fiberstream that dropped the ball, With the number of calls I made to support made me a nightmare of a customer I admit but still the support team handled me with respect and was helpful to the best of their abilities for a problem that was out of their control.

I have only experienced some minor downtime since switching to Fibersteam and most of the time the problem was sorted out quickly, a testament to the robustness of their infrastructure that is also reliable on their Upstream providers, this being said the issues that I have encountered were most of the time upstream issue that is out of Fibrestream's hands so kudos to the support team. This reliability is crucial for someone like me who relies heavily on a stable internet connection for work as I don't have any signal for mobile services where I am.

In conclusion, Fibersteam has exceeded my expectations as a fiber internet provider. The combination of fast speeds, reliable service, and excellent customer support make them a standout choice in the crowded market. If you're looking to upgrade your internet experience, I highly recommend giving Fibersteam a try – you won't be disappointed!

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