Dreadful after service

On the 7th November 2018 I lodged a report on their technical email system stating I needed a technician to come to my premises and re-align the microwave dish, as due to some serve winds we experienced before the above date the aerial that the dish was attached to was blown and moved around, thus moving the dish from its original position. By the 23rd November 2018 I am still waiting for a technician to contact me and make an appointment to come to my premises. Every single day I get an email from Fibrestream technical department stating they acknowledge my request and have advised their technical department to contact me, when you phone them they not very helpful and advise they will need to call you back, however they dont call back they simply email telling you the same thing.

I use to be very happy with Fibrestream however I really do not advise using them any longer as there is just no care to their clients once they have your signed 36 month contract.