Bad service from fibrestream

My customer number is OLG005

Poor service indeed I have to be on the phone complaining every now I then requested my subscription to be increased for 350 subscription in july I had visitors for that month and it was very slow again in and November I sent and email and even called to downgrade to R200 subscription my sons were moving out. then didn't get internet that I paid for in December it was off for 8 days I Called and emailed only got assistance after 8 days .I then asked what will happen about the eight day money that I didn't use or connect didnt get the answer until today then I requested for a payment plan chance in November I wanted to Use an eft because money paid if my debit was late was unreasonable they agreed to change but not saying anything about my lost 8 days viewing that went for mahala

Called again after not getting response for my downgrade forgot the name on the lady who assisted in opening the line for me and she confirmed that the downgrade was done I then paid R200 in December for January viewing there was no Problem at all , again on the 27th January I paid R200 for February connection I then sent an email wanting to understand why there was no internet Rebecca rep**** saying my subscription was suspended because of non payment with proof of payment sent but on the other hand wandile said they are no longer giving viewing to what what eye and the community was notified last week friday

All I want right now is my money R200 paid on the 27th january for February and my eight days without connection money paid in my bank account today ever since I started subscribing with fibrestream the experience and assistance hasnt been nice I have countless emails begging them for assistance I subscribed in July for a 349 then downgraded to R200 but paid more that R2600 to their account . using my airtime and data .they are really Iconvincing me because I have small children depending on the internet for their school work

Their service is bad either they reconnect my line with the new subscription requested a long time ago o repay me my money today itself . I have all the email communications and proof of payments