Bad service from Fibrestream

What a hassle I have endless problems getting past the support desk to speak to someone that is willing to help. According to the terms and conditions is there support onsite, then only there will be a call-out fee if it is not a Fibrestream product that is faulty. They do not care about the customer at all, they close the ticket when you ask questions, no help at all. This is not a consumer-friendly business at all. I Will not recommend them to anyone and I am stuck with a 3-year contract. Lucky me, I cannot do my work. At the end of the day, they force me to pay a callout fee or lose my job because I cannot work. False promises to get you to sign a contract because you are desperate to keep your job. Hope I will get the help I need and the value for what I pay for every month.