BAD EXPERIENCE

I had a contract with Fibrestream (South Africa) wireless contract which worked for two weeks after that it stopped working and I called Fibrestream and after a week they send their technicians and they told me my net work will not work where I'm staying. Then I send email to cancel no one responded to me and I send a second email still no one responded to me,. then comes month end they debit me for something that I never used and which I payed R388.00 before I even used their services. Now they blacklisted my name.