Bad communication and customer service from Lekau Mamabolo and the support department.

Good day.

August/September 2024 there was a cable theft in sharpeville which affected our fibre/internet connection. This was the communication I received from Fibrestream (PTY) LTD. On the email I was informed that as soon the problem/cable theft has been resolved, communication will be sharsd. Since then I have been without internet and the only communication I received was that my line was suspended and I have to pay R150 penalty for failed debit orders. I reversed the January debit order because I still don't have internet access. I have communicated with the support department on the 29th of January 2025 and to date, still no communication from them, except from accounts department telling me how much I must pay for the service I haven't received since August/September 2024. I now understand why there are so many bad reviews regarding Fibrestream, but even through that I m still interested in Fibrestream services provided that they do not penalize me for their lack of communication and unprofessional conduct.

Regards, Thabang Ramafikeng.