BAD BAD SERVICE FROM FIBRESTREAM

Long story short, got a INTERNET solution from FIBRESTREAM (previously SKYFI) - from the word go could only achieve average of +- 3-4 mbps download (on a 10mbps line), but there was no upload speed. Battled for months with them, been to their offices twice to talk to them face to face - not even offered a boardroom/office - had to stand in the reception area and discuss with management. After many frustrating hours and months of no service started the process to cancel the contract in November.......... still not received confirmation that the contract has been cancelled. This company has to be the worst company I ever encountered with regards to customer service (I think the name change from SKYFI to FIBERSTREAM was due to the BAD reputation this company has). I had a similar ISP come to my premises and after testing they confirmed that the signal to my house is so weak that they cannot believe that FIBRESTREAM/SKYFI installed the internet dish. Numerous mails/phone calls and NO REPLY from them - even after I CC in the CEO - NO reply. Anybody reading this please stay clear of FIBRESTREAM - go to VODACOM/MTN/CELLC - you can try NETCORP (excellent feedback as they admitted that they cannot provide the service at this stage). Received a invoice this morning for service provided - I returned the invoice stating very clearly this will not be paid - it seems not even the people working for this company knows what is going on - they are quick to take your money but slow to assist. STAY CLEAR - go invest money in TELKOM to install FIBRE faster. Can I give them a negative rating?