Ask for Justin!

If ever you have an issue Ask to speak to JUSTIN! We had no internet for 10 days. Some technicians kept telling me they would get back to me, and didn’t. Fibrestream kept blaming openserve. Openserve could see it was no issue on their side, only to eventually arrive after a week-only to then see we needed a new router (Fibrestream issue).

Thank goodness for Justin! He was extremely patient as he spoke me through everything while setting up our new router!

Poor communication on behalf of Fibrestream in explaining what exactly is the problem, especially if you are not clued up on IT lingo!

Fibrestream, you are lucky to have Justin!!