Appalled by their lack of service.

I regret taking over my deceased husband's account with Fibrestream. The service is appalling to the tee. We thought that after they took over skyfi we will get better service but it has gone from bad to worse.

I'm sitting here without internet connection for over a week even after countless reports. I pay for an uncapped package but even with a strong signal I don't have internet access. To top it all they removed insurance from my package without informing me and I asked for it to be added back three weeks ago but to date no one has assisted me. I'm really frustrated because this is supposed to be connection for work, school & home entertainment.now I have to resort to other costly means because they couldn't care less to provide me with the service that I already paid for.

I have made up my mind to never do business with them in future because they keep us on the leash with long term contracts that they do not honor.