3 reviews later fibrestream

Since early May we have been having issues with our internet connection issues first low speed then it was no network and now it is unregistered this is ridiculous. This is my third review and still no resolution. I have spoken to fibrestream who says it's escalated to zoom fibre more then 5 through various consultants, I have spoken to the manager Nikhil who gives me the same response everything I contact him (it's escalated to zoom fibre). This is the rest kind of service I have ever received and I am still paying. A friend told me that if they unregistered my device for no reason I should just just switch to a new ISP who would happily register me on their network ad cancel my payments with fibre stream. 3 reviews and no success is unsatisfactory especially when I see reviews on hellopeter resolved within 2 days but I'm waiting over a month with no success