Extremely frustrated with Fibertime

Extremely frustrated with Fibertime. They installed a fibre pole in my yard in over 3 months, yet I have no active connection while everyone else in the area does. Worse, I’ve found out these poles are supposed to come with some form of rental or compensation — yet I received no paperwork, no agreement, and no explanation. I've tried contacting them multiple times with zero response. Their customer service is completely unhelpful and unresponsive. All I want now is for their equipment to be removed from my property, but even that request is being ignored. This experience has been nothing short of infuriating. Totally unprofessional and unacceptable.