Ferndale Textbooks
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Ferndale Textbooks
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Patsy P
1 reviews | Active since Feb 2012
5 Feb 2026, 12:46
Ferndale Textbooks- lack of customer service
Conflicting messages regarding the stock of Accounting workbooks Telephonically confirmed that the workbooks were available, but on arriving at the store was informed that the 5 books were sold and that they were out of stock 5 minutes later I phoned the store and was once again informed that there were 5 books in stock. This totally confused me as I was turned away from the store in an abrupt manner. Very disappointed as the service is non- existent. They either have stock or don't. If they don't then they should let me know the process of ordering. Theres no point in lying to customers. I am awaiting a reply from this business.
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Patsy P
1 reviews | Active since Feb 2012
5 Feb 2026, 12:46
Ferndale Textbooks- lack of customer service
Conflicting messages regarding the stock of Accounting workbooks Telephonically confirmed that the workbooks were available, but on arriving at the store was informed that the 5 books were sold and that they were out of stock 5 minutes later I phoned the store and was once again informed that there were 5 books in stock. This totally confused me as I was turned away from the store in an abrupt manner. Very disappointed as the service is non- existent. They either have stock or don't. If they don't then they should let me know the process of ordering. Theres no point in lying to customers. I am awaiting a reply from this business.
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Carmen F
1 reviews | Active since Nov 2025
27 Nov 2025, 14:23
A case study about a Managers poor leadership at Ferndale textbook store
Your review is getting stronger! Here's the updated version: Title: Disappointing experience at Ferndale Textbooks Rating: 1/5 stars As an educator at a public school, I visited Ferndale Textbooks to donate and sell some textbooks, hoping to support students in need. However, the manager's condescending tone and loud comments about the condition of my books made me feel embarrassed and unwelcome. I understand that not all books are in perfect condition, but I believe it's unacceptable to speak about customers' donations in such a dismissive manner. To add insult to injury, when I was ready to leave, the staff member who assisted me to get the textbooks from my car into the shop, couldn't help me take than back because the manager refused to let him help me carry them back to my car, despite the fact that I had over 15 heavy textbooks. This lack of courtesy and empathy was the final straw. I left without donating or selling my books and will not be returning. I hope the Manager will be more considerate and respectful towards customers in the future. Perhaps a crash course on Customer Service will help her. I would not recommend Ferndale Textbooks to anyone looking to sell or donate second-hand books.
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Carmen F
1 reviews | Active since Nov 2025
27 Nov 2025, 14:23
A case study about a Managers poor leadership at Ferndale textbook store
Your review is getting stronger! Here's the updated version: Title: Disappointing experience at Ferndale Textbooks Rating: 1/5 stars As an educator at a public school, I visited Ferndale Textbooks to donate and sell some textbooks, hoping to support students in need. However, the manager's condescending tone and loud comments about the condition of my books made me feel embarrassed and unwelcome. I understand that not all books are in perfect condition, but I believe it's unacceptable to speak about customers' donations in such a dismissive manner. To add insult to injury, when I was ready to leave, the staff member who assisted me to get the textbooks from my car into the shop, couldn't help me take than back because the manager refused to let him help me carry them back to my car, despite the fact that I had over 15 heavy textbooks. This lack of courtesy and empathy was the final straw. I left without donating or selling my books and will not be returning. I hope the Manager will be more considerate and respectful towards customers in the future. Perhaps a crash course on Customer Service will help her. I would not recommend Ferndale Textbooks to anyone looking to sell or donate second-hand books.
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