NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Famous Brands
How is Famous Brands rated on Hellopeter?
Hellopeter has tracked Famous Brands across 97 reviews. Famous Brands hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Famous Brands? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2010
Contaminated Fishaways Tartare Sauce.
I bough their "Fishaways" Tartare sauce, which was contaminated and unedible. I emailed them and Fishaways close to a week ago - Nada, nothing, no reply. I returned it to the store I purchased it from, hopefully something will change.
1 reviews | Active since Feb 2010
Contaminated Fishaways Tartare Sauce.
I bough their "Fishaways" Tartare sauce, which was contaminated and unedible. I emailed them and Fishaways close to a week ago - Nada, nothing, no reply. I returned it to the store I purchased it from, hopefully something will change.
1 reviews | Active since Aug 2014
Extremely Disappointing Experience at Famous Brands Head Office, Midrand
I visited Famous Brands Head Office in Midrand on 20 August 2026 at approximately 12:45 PM, and unfortunately, my experience with one of the security guards from Imvula Security was extremely unpleasant and disappointing. I understand and respect that security procedures and company policies must be followed. I was instructed to reverse park my vehicle, and I comp**** with the instruction without any issue. However, when I was leaving the premises, the manner in which I was treated was completely unacceptable. The security guard proceeded to pull on the handles of my vehicle doors while checking/searching my vehicle. I have absolutely no issue with security procedures being followed, provided that they are conducted professionally and respectfully. What I found particularly concerning was the guard's demeanour, attitude and manner of communication. He went as far as telling me that I was not respecting him as a security guard and stated that if I ever returned to Famous Brands Head Office, he would make sure that I parked on the street. As a visitor to the premises, I expect to be treated with basic courtesy and respect. Security staff have an important responsibility, but enforcing procedures does not give anyone the right to speak to visitors in an intimidating, disrespectful or confrontational manner. I am raising this review because I believe Famous Brands management should be aware of how visitors are being treated by security personnel representing Imvula Security at their premises. I sincerely hope that this matter is investigated, that the relevant security management is made aware of the incident, and that appropriate steps are taken to ensure that visitors are treated professionally and respectfully in future. I have no objection to security procedures. My concern is the unacceptable attitude and manner in which those procedures were enforced.
1 reviews | Active since Aug 2014
Extremely Disappointing Experience at Famous Brands Head Office, Midrand
I visited Famous Brands Head Office in Midrand on 20 August 2026 at approximately 12:45 PM, and unfortunately, my experience with one of the security guards from Imvula Security was extremely unpleasant and disappointing. I understand and respect that security procedures and company policies must be followed. I was instructed to reverse park my vehicle, and I comp**** with the instruction without any issue. However, when I was leaving the premises, the manner in which I was treated was completely unacceptable. The security guard proceeded to pull on the handles of my vehicle doors while checking/searching my vehicle. I have absolutely no issue with security procedures being followed, provided that they are conducted professionally and respectfully. What I found particularly concerning was the guard's demeanour, attitude and manner of communication. He went as far as telling me that I was not respecting him as a security guard and stated that if I ever returned to Famous Brands Head Office, he would make sure that I parked on the street. As a visitor to the premises, I expect to be treated with basic courtesy and respect. Security staff have an important responsibility, but enforcing procedures does not give anyone the right to speak to visitors in an intimidating, disrespectful or confrontational manner. I am raising this review because I believe Famous Brands management should be aware of how visitors are being treated by security personnel representing Imvula Security at their premises. I sincerely hope that this matter is investigated, that the relevant security management is made aware of the incident, and that appropriate steps are taken to ensure that visitors are treated professionally and respectfully in future. I have no objection to security procedures. My concern is the unacceptable attitude and manner in which those procedures were enforced.
1 reviews | Active since Jun 2015
Milky Lane: What You See Is Not What You Get
I am extremely disappointed with my recent experience at Milky Lane in Alberton, a franchise of Famous Brands. My family and I ordered several waffles from the menu, expecting products that resembled the images being advertised. What we received was completely different. The waffles were exceptionally small, occupying barely half the size of the serving plate, and were extremely thin compared to the thick, appetizing waffles shown in the menu photographs. One of the items ordered was a Chocolate Brownie Waffle. The menu image displayed several generous-sized brownie pieces, creating the impression of a rich and indulgent dessert. However, the actual product contained brownie pieces that were less than 1 cm thick and looked nothing like the advertised image. The presentation, portion size, and overall quality fell far below what was marketed. As customers, we understand that promotional images may vary slightly from the final product. However, the difference in this case was so significant that it felt misleading. Customers are paying premium prices based on the expectation created by the menu images, yet the products delivered do not reasonably match those expectations. What has made this experience even more frustrating is the lack of response from Famous Brands' head office. I have submitted multiple complaints, including photographic evidence showing the discrepancies between the advertised products and what was served. I have also requested information regarding their escalation process. Despite several emails, my concerns have been ignored and no meaningful response has been provided. This experience raises serious concerns about false or misleading marketing practices. If a company chooses to advertise products in a certain way, the actual product should closely resemble what is being promoted. Customers deserve transparency, value for money, and responsive customer service when legitimate concerns are raised. Until this matter is properly addressed, I cannot recommend Milky Lane or the way Famous Brands has handled this complaint.
1 reviews | Active since Jun 2015
Milky Lane: What You See Is Not What You Get
I am extremely disappointed with my recent experience at Milky Lane in Alberton, a franchise of Famous Brands. My family and I ordered several waffles from the menu, expecting products that resembled the images being advertised. What we received was completely different. The waffles were exceptionally small, occupying barely half the size of the serving plate, and were extremely thin compared to the thick, appetizing waffles shown in the menu photographs. One of the items ordered was a Chocolate Brownie Waffle. The menu image displayed several generous-sized brownie pieces, creating the impression of a rich and indulgent dessert. However, the actual product contained brownie pieces that were less than 1 cm thick and looked nothing like the advertised image. The presentation, portion size, and overall quality fell far below what was marketed. As customers, we understand that promotional images may vary slightly from the final product. However, the difference in this case was so significant that it felt misleading. Customers are paying premium prices based on the expectation created by the menu images, yet the products delivered do not reasonably match those expectations. What has made this experience even more frustrating is the lack of response from Famous Brands' head office. I have submitted multiple complaints, including photographic evidence showing the discrepancies between the advertised products and what was served. I have also requested information regarding their escalation process. Despite several emails, my concerns have been ignored and no meaningful response has been provided. This experience raises serious concerns about false or misleading marketing practices. If a company chooses to advertise products in a certain way, the actual product should closely resemble what is being promoted. Customers deserve transparency, value for money, and responsive customer service when legitimate concerns are raised. Until this matter is properly addressed, I cannot recommend Milky Lane or the way Famous Brands has handled this complaint.
1 reviews | Active since Oct 2017
Refund Not Received from Mugg & Bean Meyersdal
I am very frustrated with Mugg & Bean Meyersdal. On the 24th of December 2025, I placed an order via the Mugg & Bean app. My account was debited, but I did not receive my food because some items were out of stock. I then received a message stating that my order would be canceled and that I would be refunded. It is now 2026, and I still have not received my refund. I have called the shop and sent emails, but the communication has been extremely poor. Unless I contact them myself, no one bothers to update me, which shows a complete lack of customer care and accountability.
1 reviews | Active since Oct 2017
Refund Not Received from Mugg & Bean Meyersdal
I am very frustrated with Mugg & Bean Meyersdal. On the 24th of December 2025, I placed an order via the Mugg & Bean app. My account was debited, but I did not receive my food because some items were out of stock. I then received a message stating that my order would be canceled and that I would be refunded. It is now 2026, and I still have not received my refund. I have called the shop and sent emails, but the communication has been extremely poor. Unless I contact them myself, no one bothers to update me, which shows a complete lack of customer care and accountability.
1 reviews | Active since Aug 2019
WILGEHEUWEL STEERS - POOR MANAGEMENT LILLY AND FOOD SIZE
Poor quality food and poor management of issues on feedback - I logged a complaint via Facebook for a King steer I bought giving all details via their dm (slip, date time etc.). The manager phones me when im busy then whatsapps me in which i explained I was busy at time of call saying the patty size what incredibly small (mind you they recently increased their prices). The manager , LILLY (whatsapp number ending 4668) says she will let head office know (this is considered her resolution) - I then said you guys need to process a refund because this is not what I paid for - of which she has ignored me for over a week now. I see you do not reply on other customers' feedback so I will assume you probably wont here as well - poor poor poor!
1 reviews | Active since Aug 2019
WILGEHEUWEL STEERS - POOR MANAGEMENT LILLY AND FOOD SIZE
Poor quality food and poor management of issues on feedback - I logged a complaint via Facebook for a King steer I bought giving all details via their dm (slip, date time etc.). The manager phones me when im busy then whatsapps me in which i explained I was busy at time of call saying the patty size what incredibly small (mind you they recently increased their prices). The manager , LILLY (whatsapp number ending 4668) says she will let head office know (this is considered her resolution) - I then said you guys need to process a refund because this is not what I paid for - of which she has ignored me for over a week now. I see you do not reply on other customers' feedback so I will assume you probably wont here as well - poor poor poor!
1 reviews | Active since Apr 2022
Poor Service & Delayed Order – Debonairs Dawn Park
Good day, I would like to raise a complaint regarding an order I placed at Debonairs Dawn Park My order was significantly delayed, and I received no communication from the store. I had to call the branch myself to find out what was happening. When the order finally arrived almost 2 hours later, the pizza was cold, the bottom crust was hard, and the bottom part of the pizza had little to no fillings, making it very dry and unappetising. This experience was extremely disappointing and far below the standard I expect from Debonairs. I paid for a fresh, properly prepared meal and timely delivery, which I did not receive. I would appreciate feedback and a suitable resolution to this matter.
1 reviews | Active since Apr 2022
Poor Service & Delayed Order – Debonairs Dawn Park
Good day, I would like to raise a complaint regarding an order I placed at Debonairs Dawn Park My order was significantly delayed, and I received no communication from the store. I had to call the branch myself to find out what was happening. When the order finally arrived almost 2 hours later, the pizza was cold, the bottom crust was hard, and the bottom part of the pizza had little to no fillings, making it very dry and unappetising. This experience was extremely disappointing and far below the standard I expect from Debonairs. I paid for a fresh, properly prepared meal and timely delivery, which I did not receive. I would appreciate feedback and a suitable resolution to this matter.
1 reviews | Active since Jan 2025
Renown/Tiger Brands/Famous Brands/Eskort arrogance.
I purchased a 500 gram pack of Renown Red viennas from Shoprite Maitland on 21/11/2025. I have purchased this product befre and was satisfied with the quality and texture. But this time it was tastless and it had a strange texture. I filled in a customer care complaint on one of their websites (which fo rthe life of me I am unable to locate now), detailing my my complaint with pictures of the package and my till slip, but to date did not even receive an acknowledgement of my complaint. I find this attitude offensive and arrogant. I tried getting back onto the web page/site where I i lodged my complaint but it was impossible. Their corporate structure is so complex that I found it impossible to access the corrrect department/people. I just find it immoral tha we ordinary fflkare eventually forced to give while the fat cat owners of these businesses couldn't give a damn. Please help. Thank you.
1 reviews | Active since Jan 2025
Renown/Tiger Brands/Famous Brands/Eskort arrogance.
I purchased a 500 gram pack of Renown Red viennas from Shoprite Maitland on 21/11/2025. I have purchased this product befre and was satisfied with the quality and texture. But this time it was tastless and it had a strange texture. I filled in a customer care complaint on one of their websites (which fo rthe life of me I am unable to locate now), detailing my my complaint with pictures of the package and my till slip, but to date did not even receive an acknowledgement of my complaint. I find this attitude offensive and arrogant. I tried getting back onto the web page/site where I i lodged my complaint but it was impossible. Their corporate structure is so complex that I found it impossible to access the corrrect department/people. I just find it immoral tha we ordinary fflkare eventually forced to give while the fat cat owners of these businesses couldn't give a damn. Please help. Thank you.