You probably didn't opt-in to this hell

May God rest the soul of anyone who was cursed into doing business with an intermediary that uses Evotel as their upstream provider.

For context, the chain usually goes like this: * You pay a monthly subscription to a company that provides you fibre. * That company ***gybacks off of Evotel's fibre lines. * You are ****ed when you have a problem with equipment situated within your property.

When your ONT (fibre router) dies, you end up being stuck screaming at your ISP, which in turn screams at evotel, because evotel supplies config details for the fibre lines, and in turn, the physical ONT hardware as well.

Imagine asking for a new ONT on Saturday, and having this ****ing match back and forth until the next Wednesday, and still hearing something like "you are on the top of their list to be helped, but they have to splice fibre at like 2 billion places before they can get to you first."

Evotel is either disgustingly understaffed, or disgustingly mismanaged, or maybe even a mix of the two.

In Evotel's infinite wisdom, they decided the best way for fibre to be installed across multiple different towns in the same province, is by hanging the wire on rickety ass wooden poles, which had the obvious effect of having to dedicate their entire workforce to fight nature, instead of actually spending time fixing any issues on the sites of their clientele.

The cherry on this entire cake, is the fact that your ISP ends up acting like a brick wall because evotel has their own priorities, and those priorities concern splicing their nature-hardened and battle tested fibre cable before it'll ever concern you on an individual basis.

I feel really sorry for your employees. The amount of flack they receive is probably a really effective shield for the management department.

Never before have I seen a company so successful at integrating luck as a core factor for receiving customer service if you, as a person, were stupid enough to live in the wrong city or town.

Good job guys.