DR
Dina R
1 reviews | Active since Mar 2017
29 Aug 2026, 08:45
Worst technical assistance
Really dissatisfied with Evotel. Fibre has been off since Thursday. Been battling to get in touch with their call center. Was able to log a ticket, but they said PERHAPS they can come out on Monday. This is unacceptable. I was caller number 1 for more than half an hour on Friday afternoon. Eventually just hung up.
Helpful (0)
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Replies (3)
Evotel South Africa's replyOfficial
29 Aug 2026, 09:33Good morning Dina,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, both with the loss of connectivity and the difficulty reaching our Call Centre.
We understand how frustrating it is to be without service for an extended period, particularly after having already logged a support ticket and experiencing long waiting times when trying to follow up.
Your complaint and ticket details have been shared with the relevant team for further assistance. A member of our team will contact you directly to discuss the status of your service and assist with resolving the matter.
We appreciate your patience and apologise for the inconvenience caused while we work towards restoring your service.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, both with the loss of connectivity and the difficulty reaching our Call Centre.
We understand how frustrating it is to be without service for an extended period, particularly after having already logged a support ticket and experiencing long waiting times when trying to follow up.
Your complaint and ticket details have been shared with the relevant team for further assistance. A member of our team will contact you directly to discuss the status of your service and assist with resolving the matter.
We appreciate your patience and apologise for the inconvenience caused while we work towards restoring your service.
Evotel South Africa's reply29 Aug 2026, 09:33
Official
Good morning Dina,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, both with the loss of connectivity and the difficulty reaching our Call Centre.
We understand how frustrating it is to be without service for an extended period, particularly after having already logged a support ticket and experiencing long waiting times when trying to follow up.
Your complaint and ticket details have been shared with the relevant team for further assistance. A member of our team will contact you directly to discuss the status of your service and assist with resolving the matter.
We appreciate your patience and apologise for the inconvenience caused while we work towards restoring your service.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, both with the loss of connectivity and the difficulty reaching our Call Centre.
We understand how frustrating it is to be without service for an extended period, particularly after having already logged a support ticket and experiencing long waiting times when trying to follow up.
Your complaint and ticket details have been shared with the relevant team for further assistance. A member of our team will contact you directly to discuss the status of your service and assist with resolving the matter.
We appreciate your patience and apologise for the inconvenience caused while we work towards restoring your service.
DR
Dina R's updateReviewer Update
29 Aug 2026, 13:18Technicians were out. Made promises that they are fixing it today. Now we got a message that the cable will be fixed tomorrow. If we call the technician he does not answer.
DR
Dina R's update29 Aug 2026, 13:18
Reviewer Update
Technicians were out. Made promises that they are fixing it today. Now we got a message that the cable will be fixed tomorrow. If we call the technician he does not answer.
Evotel South Africa's replyOfficial
07 Sept 2026, 10:09Good morning,
Please confirm if the technician did return to attend to the cable?
Please confirm if the technician did return to attend to the cable?
Evotel South Africa's reply07 Sept 2026, 10:09
Official
Good morning,
Please confirm if the technician did return to attend to the cable?
Please confirm if the technician did return to attend to the cable?